Terms of Service
Effective Date: October 7, 2026
These Terms of Service (“Terms”) govern your use of the services provided by Gomez Pro Audio, LLC, doing business as GO AV Consulting (“Company,” “we,” “us,” or “our”).
By purchasing, accessing, or using our services, you agree to these Terms. If you do not agree, you should not use our services.
1. Our Services
GO AV Consulting provides business technology, artificial intelligence, automation, marketing, customer relationship management, lead management, communications, consulting, and related services.
Our services may include:
AI-powered business automation
Lead capture and follow-up
Customer relationship management (CRM)
Appointment scheduling
Email and SMS communications
Marketing automation
Lead reactivation
Review and reputation management
Websites, landing pages, and forms
Sales and marketing workflows
Business process automation
AI consulting and implementation
Insurance consulting
Other technology, consulting, marketing, or business services described in an applicable proposal, agreement, or order
Specific services, pricing, deliverables, and implementation requirements may be described in a separate proposal, order form, service agreement, or statement of work.
Insurance Consulting
Insurance consulting services are offered only in jurisdictions in which the Company and/or applicable representative is properly authorized to provide those services.
At the time of publication, insurance consulting services may be offered in:
New Mexico
Arizona
Alaska
Texas
Nothing on this website constitutes an offer to sell insurance in a jurisdiction where the Company or applicable representative is not authorized to do so.
2. Client Responsibilities
You agree to provide accurate information and timely cooperation reasonably necessary for us to provide the services.
You are responsible for:
Providing accurate business and customer information
Maintaining appropriate permissions and access to your systems
Obtaining any required consent from your customers, leads, employees, or other individuals
Ensuring that your marketing and communications comply with applicable laws
Reviewing and approving marketing materials, campaigns, automations, and communications when applicable
Maintaining the accuracy of information used by our systems
Using our services only for lawful purposes
You are responsible for determining whether your use of our services complies with applicable federal, state, and local laws and regulations.
3. Artificial Intelligence and Automation
Our services may use artificial intelligence, machine learning, automation, and third-party software.
AI-generated or automated outputs may contain errors, omissions, or inaccuracies. You are responsible for reviewing important information and decisions before relying upon them.
Our services are designed to assist your business and automate processes. They do not guarantee that every lead will convert, every customer will respond, or that a particular business result will occur.
You remain responsible for your business decisions and for reviewing automated communications and workflows appropriate to your business.
4. Third-Party Platforms
We may use third-party software, platforms, integrations, communication providers, hosting providers, artificial intelligence providers, payment processors, and other technology services to provide our services.
These may include customer relationship management platforms, email and SMS providers, artificial intelligence services, analytics providers, and other technology providers.
Your use of certain features may also be subject to the terms and policies of those third parties.
We are not responsible for outages, changes, limitations, or failures caused by third-party platforms outside of our reasonable control.
5. Communications and Messaging
If our services include SMS, telephone, email, or other communications, you agree that such communications will be used only in accordance with applicable laws and applicable carrier, platform, and messaging-provider requirements.
You are responsible for obtaining and maintaining any legally required consent before sending marketing or other communications to individuals.
For SMS communications, recipients should be provided appropriate notice and consent mechanisms where required. Recipients may generally opt out of marketing text messages by replying STOP, where supported.
We may suspend messaging functionality if we reasonably believe it is being used in violation of applicable law, carrier requirements, platform policies, or these Terms.
6. Prohibited Uses
You may not use our services to:
Violate applicable laws or regulations
Send unlawful, deceptive, fraudulent, or misleading communications
Send spam or unauthorized marketing communications
Infringe intellectual property or privacy rights
Collect or use personal information without appropriate authorization
Distribute malware or malicious code
Attempt to gain unauthorized access to systems
Harass, threaten, or abuse individuals
Conduct illegal activities
Circumvent platform restrictions or security measures
We may suspend or terminate services when reasonably necessary to protect our systems, customers, service providers, or others.
7. Fees and Payment
Fees will be established through your applicable proposal, order, subscription, or service agreement.
Unless otherwise agreed in writing:
Fees are due according to the payment schedule provided at purchase.
Recurring services may automatically renew until canceled.
You authorize us or our payment processor to charge the payment method provided.
You are responsible for applicable taxes and other governmental charges.
Unless otherwise stated in writing, payments for completed services are non-refundable.
8. Cancellation
You may cancel services according to the cancellation terms contained in your applicable service agreement or subscription.
Cancellation does not eliminate amounts already owed for services performed or expenses incurred before cancellation.
We may suspend or terminate services for nonpayment, misuse, violation of these Terms, or other circumstances permitted by the applicable agreement.
9. Intellectual Property
Unless otherwise agreed in writing, we retain ownership of our pre-existing systems, processes, templates, software configurations, workflows, methodologies, know-how, and other proprietary materials.
Upon full payment, you may receive the rights to use client-specific deliverables created specifically for your business as described in your agreement.
Third-party software, platforms, trademarks, and intellectual property remain the property of their respective owners.
10. Client Data
You retain ownership of information and data you provide to us or authorize us to process on your behalf (“Client Data”).
You grant us permission to access, process, store, transmit, and use Client Data as reasonably necessary to provide the services.
You represent that you have the necessary rights, permissions, and consents to provide such information to us and authorize its processing.
Our handling of personal information is also governed by our Privacy Policy.
11. Confidentiality
We will use reasonable measures to protect confidential information provided to us in connection with our services.
Confidential information does not include information that:
Is publicly available;
Was already lawfully known to us;
Is independently developed without use of confidential information; or
Must be disclosed by law or legal process.
12. No Guarantee of Results
We do not guarantee specific financial, marketing, sales, lead-generation, conversion, revenue, cost-savings, or other business results.
Results depend on numerous factors outside our control, including your offer, market, pricing, sales process, employees, customer demand, advertising budget, lead quality, and implementation.
13. Disclaimer
Our services are provided on an “as is” and “as available” basis to the extent permitted by law.
We do not guarantee that services will always be uninterrupted, error-free, secure, or available.
Nothing we provide constitutes legal, tax, accounting, financial, medical, or other professional advice unless expressly stated in a separate written agreement with an appropriately qualified professional.
14. Limitation of Liability
To the maximum extent permitted by law, Gomez Pro Audio, LLC, its owners, employees, contractors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, or loss of data arising from or related to the services.
To the maximum extent permitted by law, our total liability arising out of or relating to the services will not exceed the amount you paid to us for the services during the three (3) months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited.
15. Indemnification
You agree to defend, indemnify, and hold harmless Gomez Pro Audio, LLC, its owners, employees, contractors, and service providers from claims, damages, liabilities, losses, and expenses arising from:
Your misuse of the services;
Your violation of these Terms;
Your violation of applicable law;
Your marketing or communications activities;
Your failure to obtain required permissions or consent; or
Your violation of another person's rights.
16. Changes to Services
We may modify, improve, replace, or discontinue portions of our services from time to time.
We will make reasonable efforts to maintain substantially similar functionality for active customers, but we do not guarantee that every feature will remain available indefinitely.
17. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on our website with a revised effective date.
Your continued use of the services after an update becomes effective constitutes acceptance of the revised Terms, to the extent permitted by law.
18. Governing Law
These Terms will be governed by the laws of the State of New Mexico, without regard to its conflict-of-law principles.
Any dispute will be handled in the courts located in Lea County, New Mexico, unless otherwise required by applicable law or agreed to in writing.
19. Entire Agreement
These Terms, together with any applicable proposal, service agreement, order form, or statement of work, constitute the agreement between you and the Company regarding the applicable services.
If there is a conflict between these Terms and a signed written agreement, the signed agreement will control to the extent of the conflict.
20. Contact
Gomez Pro Audio, LLC
Doing Business As: GO AV Consulting
707 W. Adams Ave.
Lovington, NM 88260
Phone: 505-353-1779
Email: [email protected]